Web Policies

Order Cancellations:

Once an order is placed on our website it is transmitted to one of our warehouses for
processing and fulfillment. If you feel you made an error in placing your order, please contact us immediately to request an order cancellation. Time is of the essence in cancelling a website order since it is an automated process.  Website orders can be cancelled within one (1) hour after placing the order. Website orders that are cancelled after the one (1) hour cancellation window of opportunity maybe subject to a 25% order cancellation fee

Returns

Firearms - In-Store Purchases:

Firearms that have been transferred to the customer in our store cannot be returned. Please take your time to inspect all firearms thoroughly before proceeding with the transfer. Once a new firearm is transferred to the customer, it is considered used, even if it is unfired.

Consequently, we cannot accept returns on firearms once they have been transferred into the customers possession.

Firearms - Manufacturers Defect:

Upon discovering a defect after the transfer, the firearm must be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy).

By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.

Firearms - Unwanted Web Orders:

In the case of incorrect or unwanted website orders, original shipping charges are not refundable if the item is not found to be defective. These orders can be returned only if they have not been transferred to the customer.  Web Order Returns may be subject to a 25% restocking fee.

Firearms – Failed Background Checks (Web Orders or Special Orders):

In the case of failed background checks, original shipping charges are not refundable if the item is not found to be defective. These orders may be subject to a 25% restocking fee.

Firearms – Drop-Ship to FFL:

Firearms that have been shipped to an FFL at the customer’s request can be returned if they have not been transferred to the customer. Please take your time to inspect all firearms thoroughly before proceeding with the transfer. Once a new firearm is transferred to the customer, it is considered used, even if unfired. Consequently, we cannot accept returns on firearms once they have been transferred into the customers possession. Additionally, we do not reimburse FFL transfer fees on returned items. Upon discovering a defect after the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.

In the case of failed background checks and incorrect ordering original shipping charges are not refunded if the item is not found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 25% restocking fee.

Ammunition:

Ammunition purchased in store on drop-shipped is not returnable or refundable.

Non-Firearm/Ammunition:

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:

1. Special orders and products that are custom configured to your specifications.

2. Products sold "as is" or "used" or that have been installed or used after receipt.

3. Firearms, once transferred to buyer.

4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer:

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms:

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales:

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Service:

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy:

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission:

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment:

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Ammunition Purchases:

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

*All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.

Online Price & Description Errors:

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Lotus Armory will be the final arbiter of discrepancies in the online catalog.